Property Owner Testimonials 2024

Property Owner Testimonials 2024

It is always lovely to get great feedback from our wonderful guests at Puffin Cottage Holidays, but it is equally as important to receive it from our holiday home owners who trust us to look after their property and show a great return of investment from us for their venture into holiday letting.

Don't just take our word for it, please see below some of our lovely owners feedback...

Dewin Bach, Penally (owned by Wales Rugby Legend, Shane Williams)

''Always local! Puffin Cottage Holidays have been incredible looking after Dewin Bach lodge in Penally for us. Regular bookings, fantastic customer service, communication, quality service, friendly and accessible, go above and beyond, plus a lot more! Enough said....Diolch, Shane''

Schooner House, Saundersfoot

"We have started using Puffin this year for our property Schooner House and they have been fantastic. We have used another agency previously and we should have changed much earlier as the service levels from Puffin have been so much higher. In particular, I have really valued their much better understanding of the local holiday let market, leading to more commercial and flexible pricing. This has resulted in a significant increase in our number of days let. Puffin have straightforward processes that are easy to navigate, thereby keeping admin and, presumably associated costs, to a minimum. Consequently, they can then offer a managed service with no management fee and a very competitive commission rate compared to other agencies. I value them being local to our property so it is easy for them to sort out any issues that arise and they know local tradespeople who can be relied upon. The onboarding process was also very easy. Finally, Andy and his team are all such nice people to deal with, so I am very happy we changed to Puffin.”

Hawthorns, Oaktree Lodge and Amber Cottage, Saundersfoot

“We were first introduced to Puffin Cottage Holidays ten years ago when we started our holiday letting business with one 'four-bedroom property' in Saundersfoot. Since then, they have been responsible for us growing our portfolio to three properties; Hawthorns, Amber Cottage and Oaktree Lodge and all graded 5 Star by Visit Wales. To achieve a grading by Visit Wales our properties are inspected and checked every two years and cleanliness and facilities are a big part of it.

We are very proud of our five stars and Puffin cottage Holidays play a big part in us achieving this accolade. Since the start of our business, all our properties always achieve between 75% and 85% utilisation. Puffin Cottage Holidays provides us with excellent service, dedication and attention to detail and we couldn’t do it without them. The beauty of Puffin Cottage Holidays is that they also control the weekly change overs. They are truly a one stop shop and take all the hassle and stress out of holiday home rental. We highly recommend them and wouldn’t use anyone else to manage our business.”

Calon y Môr, Saundersfoot

''We highly recommended Puffin for anyone letting in Saundersfoot and surrounding area. It’s been our first year with Calon y Môr but we’ve had great bookings that a national would struggle to match, and what you get with Andy and Vicki is local knowledge and understanding. It works for us and you will also be supporting a local business Lleol pob tro!''

Parsonage Cottage, Begelly

''We use Puffin Cottage Holidays for our cottage Parsonage Cottage in Begelly and are really happy with the professional and friendly service they offer. We are nearly fully booked for this season already thanks to their marketing and advertising Amazing local knowledge with a family run vibe! Highly recommend these guys!!''

Four Oaks, Saundersfoot

''We use Puffin to organise everything for us at our property Four Oaks in Saundersfoot. Really appreciate the professional but friendly service and nothing is to much bother in all aspects of the rental journey. I wish we had moved to them years before putting up with useless customer service and attitude from the large operators. We can thoroughly recommend them.''

Sunbury Villa, Tenby

''We have only recently come to Puffin with our property Sunbury Villa, having used other agencies. I have to say the personal touch and immediate response and availability that Andy offers has been gratifying. They show a huge local knowledge and have so many local contacts that we have been very well served. They offer a very full service which has been most reassuring. They have a direct booking and an integrated system which looks impressive and (not least of all) can save costs. Costs, service, reliability and being local. What more can one ask?!''

Caldey Island View, Penally

''Puffin have been managing our property Caldey Island View in Penally since we purchased it. Andy and Vicki are great, excellent communication and always looking to provide solutions to problems. I would always much rather choose a local operator than a national chain. The local knowledge and connections they bring help add value and enhance our guests experiences. Lower fees, local knowledge, professionalism and friendliness - what’s not to love.''

7 South Beach Court, Tenby

''We have let our flat with Puffin Cottage Holidays for nearly a year now and we are so pleased with the work Andy, Vicki and their team carry out. We have regular bookings at 7 South Beach and they help us to organise pricing according to seasons and events (eg. Iron Man). Their team do regular drop ins and keep in regular contact. Thanks for all you do for us.''

On the Beach, Saundersfoot

''Andy, Vicki and the team are always on hand anytime of day, the service is second to none,their knowledge in holiday letting is superb would highly recommend them to anybody. Thank you for looking after On The Beach so well.''

Gone to the Beach, Saundersfoot

''Always go with local! I used another agency for the first couple of years of letting out Gone to the Beach. I switched to Puffin Cottage Holidays as they offer so much more than just getting bookings. Like many owners we live a distance away from Saundersfoot and having a local company who really care looking after our house is the best. Andy Vicki and their excellent team do a fantastic 5 star job for us. Absolutely the best choice of agent & we are supporting a Saundersfoot business employing local people. Highly recommended ! Thank you guys!''

Portsea, Saundersfoot

''Puffin have been managing our property Portsea in Saundersfoot for the last few months. Having previously been with a national agent we are delighted with the excellent customer focus shown by Andy and Vicky. Their knowledge of the local market, communication and attention to detail is superb and I am confident that together we will provide a wonderful experience for guests to Portsea.''

Sunningdale, Saundersfoot

''We all can't recommend Andy & Vicky at Puffin enough! nothing is too much trouble looking after Sunningdale. We get regular 'check ins' from Andy and regular emails from Vicky with booking information, which is super helpful and adds a very personal touch. Andy has been very helpful when we first set up the holiday let, giving us lists of essential items and requirements, whilst checking and helping us along the way. A very professional business, we are very pleased.''

Swn Y Tonnau, Saundersfoot

''Dealing with Andy and Vicki at Puffin is always such a pleasure. Being a 'first timer' with Swn Y Tonnau, I was really happy to get their help and advice when we set up the flat - nothing is ever too much trouble for them and their response to questions is always cheerful, friendly and helpful. When you live a bit too far away to do stuff yourself, it's great to know that the flat is being looked after by a local company who actually care! It's been a good working relationship and I can't recommend them too highly! Thanks guys.''

Cartref, Saundersfoot

''When we bought Cartref holiday home I researched several national chains to look after it. Then a neighbour recommended Puffin. Their rates were cheaper, they were local and we weren’t limited to how often we could stay there. I have recommended them to several others since. It’s so great that they are on hand to sort out any issues which is good for our guests too. Andy and Vicky are always on hand to give advice and guidance. I can’t recommend them enough.''

Cottage Mews, Tenby

''This is our first year renting out our property at Cottage Mews, Tenby with Puffin Cottage Holidays. We have found all the staff to be very friendly and professional and their attention to detail is second to none. The communication with us regarding bookings is excellent and they deal with an issues that may arise in an extremely timely manner. We would definitely recommend Puffin Cottage Holidays to anyone thinking of renting out their property - they make the whole process very easy!''

25 Coedrath Park, Saundersfoot

''We were clients of Puffin Cottage Holidays for several years before we became owners of a 25 Coedrath Park. Having stayed in a few lovely places in Saundersfoot and Tenby, we experienced their client side service first hand so there was never a doubt that we would ask Vicki and Andy to look after our apartment. Regular communication, issues (if they arise) sorted quickly and we’ve had some lovely, lovely visitors. The nice reviews make it all worthwhile<br /> Can’t imagine getting that from one of the nationals!''

Hazelglade, Saundersfoot

''We own Hazelglade in Saundersfoot and have it managed by Puffin Cottage Holidays. Andy and Vicki have been great to deal with and have a very reliable team working with them. Regular bookings and stress free for me! They have their finger on the pulse and keep in regular contact. Puffin really know what they are doing when it comes to letting a property. I would highly recommend using them if anyone is trying to find an agent. Thanks for all your hard work Andy, Vicki and the team.''

Waterstone Apartment No.2, Tenby

“Puffin Cottage Holidays has been managing our seafront Waterstone 2 apartment over the South Beach in Tenby for over 4 years now. They provide us with a friendly and dedicated service, extremely high level of bookings and excellent all round management of our property. Puffin also offers FREE call outs to my property should the needs arise if the guests need them at any time of day or night. With them being a local family business, it makes it so easy to communicate and catch up with us when needed and have built up a great working relationship with Vicki and Andy. We hope to continue working together for many years to come!”

Am Byth, Saundersfoot

“I can wholeheartedly recommend Puffin Cottage Holidays. We are receiving some great repeat business on the back of the service they provide over recent years, resulting in a great occupancy fill rate for us. With regards the commission they charge, it was far better than any other agency we spoke to and is fixed for the life of our contract to them, making great commercial sense. I simply would not use anyone else to look after Am Byth''

Coppins Park, Pentlepoir

“We wanted a local and reliable firm to manage our holiday property Coppins Park and have found just that in Puffin Cottage Holidays. The owners provide a friendly and professional service, often going above and beyond. Nothing is too much trouble for them. We are more than happy with the number of bookings achieved since placing our property with them and would not hesitate to recommend their services.”

Valley View, Penally

“This was our first time buying a property of any kind to rent out and Puffin Cottage Holidays were suggested to us in passing as a company that could help us out. It was the best decision we could have made going with these guys. Puffin Cottage Holidays have been extremely helpful, informative and professional from our initial contact with them talking about the basics, to our lodge now fully up and running with bookings coming in through their company. Puffin provides us with a personal, tailored solution to renting out our lodge Valley View and come highly recommended.''

Watertone Apartment 10, Tenby

''Some years ago we became absent owners of two lovely properties in Saundersfoot; one being a listed building. We found Puffin Cottages by a stroke of luck and have been delighted with their service ever since. Living in the US at the time we depended on Vicki and her team to do everything including minor repairs, cleaning and other services and with an old listed building this was frequent and demanding. They did not disappoint. Sales picked up year on year and we have been so delighted with our partnership with them that once we sold the Saundersfoot properties we continued their service at Waterstone House 10 in Tenby''.

Ty Gwyn, Saundersfoot

''We've been working with Puffin Cottage Holidays renting out our house Ty Gwyn in Saundersfoot for two seasons now. We highly recommend them, they are quick to action any issues the guests have and keep us updated. The standard of cleaning and changeovers are great, and was one of the main reasons we decided to work with Puffin. They've definitely delivered on their promises!''

Freshwater Bay, Freshwater East

''‘Andy and his team have been absolutely first class from beginning to end with regards to our property, namely Freshwater Bay at Freshwater East, Pembrokeshire. The service from the beginning with meeting us in the apartment, advising us as first time holiday renters on do’s and don’ts, the fantastic pictures taken of our beautiful apartment and the constant contact really has put our mind at rest with regards to sharing our stunning apartment with Puffin Cottages customers. Finally the big plus for us is the reach that Andy’s team has in the market and the local nature of a local business that really does care. Thank you Andy & Team''.

Glen View, Saundersfoot

''We started using Puffin Cottage Holidays to let out Glen View after being recommended to them by a friend in Saundersfoot. We have been delighted with the service from Andy, Vicki and the whole team. The communication is great, there is always someone available to speak to if a guest has a query, fantastic customer service and we have been really pleased with the level of occupancy we have achieved''.

Life's a Beach Saundersfoot

''After years of having many happy holidays in Life’s a Beach our family decided to “live the dream” and relocate to the wonderful village of Saundersfoot. Having never holiday let our beloved apartment before my wife, and I were very nervous. These nerves soon disappeared when we 1st met the Puffin Cottage Holidays team. If I had to describe them in one word, it would be FANTASTIC! Their knowledge and expertise is unrivalled. As we are novices in holiday letting, nothing has been too much trouble for the friendly and approachable team. Furthermore, the bookings we have received already have been better than we could ever have imagined.

Thank you, Vicki, Andy and the team. All we can say is, if you are after the best holiday letting partner in the Pembrokeshire area then stop looking now. You have just found them!''

The Hygge Saundersfoot

''Puffin Cottages have been fantastic for us owning our first holiday let 'The Hygge'. Not only is it our first but we also live quite a distance from Saundersfoot- so they have made the whole process so much more smoother for us. Nothing is ever too much- great communication with both us as owners and our customers. The personal touch is what they shine at - it’s very much a family. I can highly recommend Puffin for anyone looking at going into holiday letting. I can not thank them enough for their knowledge and understanding as we navigate our way through our first year. Thanks team Puffin.''

Hiraeth Luxury Lodge, Penally

''Since we bought our lodge Hiraeth at Penally Grange, our first venture into owning a holiday home; Andy, Vicki and the team at Puffin have been alongside us from the outset. Local expertise and advice for the rental and management of bookings for our lodge. They even suggested the name for us “Hiraeth”!

As we do not live local, as well as the management of bookings to our property, Puffin are always on hand to co-ordinate the cleaning, handovers to visitors, liaise with our Hot Tub maintenance team and arrange local services for any repairs/maintenance when we cannot attend personally.

Great Service and excellent communications''

Surf Deck, Penally

"This is our third season with Andy and Vicki at Puffin managing our property Surf Deck in Penally. The service has been first class- always professional , efficient, and friendly to deal with. As we do not live locally it was important to us to have someone on hand to deal with any issues quickly and competently and I can’t fault them for that.

Bookings have always been great and it’s a relief not having to deal with the administration. We are notified of bookings immediately together with a monthly summary which is very useful. We wanted to stay with a local business rather than a national chain to benefit the local economy and of course that brings with it a lot of local knowledge and contacts."

The Paddock, Penally

"Puffin are fantastic! They cannot do enough for you and are always on hand to help.

Great service, friendly people and extremely knowledgeable. Does get much better that this!

Thank you Puffin! Maria & Mark" The Paddock Penally.

Date: 25 April 2023